Refund & Return Policy

For hygiene and safety reasons, skincare products cannot be returned once they have been delivered, unless there is a problem with the product.

When we accept a return

• The product arrived broken, cracked or leaking
• There is a problem with the product itself, such as a faulty dropper or pump, or a serum that has visibly changed in colour, smell or texture
• You received the wrong product

How to report a problem

Please contact us within 3 days of receiving your order at support@eznikcosmetics.com with:

• Your order number
• Clear photos or a short video showing the problem, including the packaging

Please keep the product and its packaging until we have reviewed your request.

What happens next

Once we have reviewed your request, we will offer a free replacement of the same product or a refund for that item. If we need the product back, we will arrange collection at no cost to you.

Refunds for Cash on Delivery orders

Because most orders are paid in cash, approved refunds are sent by bank transfer or mobile wallet. We will ask for your account details when your refund is approved.

What we cannot accept

• Change-of-mind returns on opened or unopened skincare products
• Products that have been used normally without a product fault
• Problems reported more than 3 days after delivery

Order cancellations

You can cancel an order at any time before it is dispatched by contacting us.

Contact

Email: support@eznikcosmetics.com